Privacy Policy for Deco Lanes
Introduction
Welcome to Deco Lanes. This Privacy Policy describes how Deco Lanes ("we," "our," or "us") collects, uses, and protects the personal information you provide when using our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy is in compliance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).
Information We Collect
When you interact with our online platform or use our services, we may collect various types of information, including personal data.
- Personal Identifiable Information (PII): This includes information such as your name, email address, phone number, and postal address when you make a booking, sign up for lessons, enter a competition, or subscribe to our newsletter.
- Payment Information: When you make a purchase, we collect payment details. Please note that we do not store full credit card numbers on our servers; these are processed securely by third-party payment processors.
- Booking and Event Details: Information related to your reservations for bowling lanes, arcade game usage, event hosting, and participation in lessons.
- Correspondence: Records of communications with us, including inquiries, feedback, and customer support requests.
- Usage Data: Information about how you interact with our website, such as IP address, browser type, operating system, referral sources, pages visited, and timestamps. This data is primarily collected through cookies and similar tracking technologies.
How We Use Your Information
We use the collected information for various purposes to provide and improve our services, and to promote bowling and entertainment offerings:
- Service Provision: To process your bookings, facilitate event hosting, manage your participation in bowling lessons, and provide access to our facilities.
- Communication: To communicate with you regarding your bookings, services, promotions, updates, and to respond to your inquiries.
- Marketing and Promotions: To send you marketing communications about our bowling alleys, arcade games, themed events, snack bar & lounge offers, and professional bowling lessons, provided you have given your consent or where we have a legitimate interest to do so. You can opt-out at any time.
- Website Improvement: To analyze website usage, understand user preferences, and improve the functionality and user experience of our online platform.
- Security and Fraud Prevention: To maintain the security of our services and prevent fraudulent activities.
- Legal Obligations: To comply with applicable legal requirements and regulations.
Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications).
- Contractual Necessity: Where processing is necessary for the performance of a contract with you (e.g., processing your booking).
- Legal Obligation: Where processing is necessary to comply with a legal obligation (e.g., tax and accounting requirements).
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., improving our website, preventing fraud).
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our business and providing services (e.g., payment processors, hosting providers, analytics providers, email marketing services). These providers are bound by contractual obligations to keep your data confidential and use it only for the purposes for which we disclose it to them.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and subject to applicable laws, you may have the following rights regarding your personal data:
- Right of Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): To request that we erase your personal data under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we have relied on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our audience is coming from. Cookies are small data files placed on your device. You have the option to accept or refuse cookies when you first visit our site. You can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
Security of Your Data
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us:
Deco Lanes
Y Brani Terminal Street,
Singapore,
098002
Singapore